Multi-County Juvenile Detention Center Goes Live on New RiteTrack System

In January of 2018, the Multi-County Juvenile Detention Center, a 48-bed juvenile facility located in Lancaster, Ohio implemented a new RiteTrack database system.

The facility’s old system was used for tracking intakes and youth demographics but could not provide them with critical information on staff workload, incidents, or shift logs. To obtain this information, the Director of the facility Dana Moore had to review the paperwork associated with each shift. “The only way I could find out about an incident report or a meeting with the social worker or nurse was if I received a paper copy of it or if someone came and told me about it,” she said. With the new system “I can see what is going on with youth simply by opening their file in RiteTrack.”

It was clear that the facility needed a new system. Moore wanted one that allowed them to see data in real-time as events unfolded. Staff and administrators preferred a solution with a simple interface that gave them easy access to what happened on previous shifts as well as current events on the youth. The new system should also provide real-time, reliable and valid data to use in the reporting to the Ohio Department of Youth Services and the governing board.

After a thorough investigation of offerings, the Multi-County Juvenile Detention Facility opted to implement RiteTrack. This new system provided staff and administrators with a focus on the intake process, incident reporting, social worker case notes, and nursing documentation. The powerful reporting capabilities in the new system has transformed mere data into useful information which in turn guides decision-making and even has the potential to direct policy-making. RiteTrack records activities from previous days and shifts and tracks current facility activities including daily shift assignments, staff call-offs, facility inspections, youth room confinement time, room confinement reason, incidents, youth location throughout the day, and offsite appointments.

With the engagement of Dana and her full staff, the implementation of RiteTrack into the Multi County Juvenile Detention Center has been a major success. “It’s always a pleasure to ease the workload of staff and witness the reduction in reams of paper,” said Jeanne Wolcott, Project Manager.

The initial success of the implementation has prompted further discussion of future projects which may include additional reporting needs, school billing capabilities, and signatures of youth and staff within RiteTrack. “It is so nice to have everything stored in one place, I don’t have to look through all these different binders to get information on a kid,” said Moore.

Handel creates RiteTrack, a web-based, centralized database, information management software that is used by juvenile justice agencies throughout the country. It provides the primary means for caseworkers, administrators and other professionals to manage their clients and caseloads and provides reliable reporting to generate reliable data.