The Bad River Band of Lake Superior Chippewa Tribe has chosen RiteTrack, a leading software system from Handel Information Technologies, to enhance the management of its Enrollment Department. As part of the modernization efforts, the Tribe will also implement the RiteTrack Client Portal to facilitate member engagement and improve communication through a secure, web-based platform.

Implementation Overview:

RiteTrack will replace the Tribe’s current homegrown database, improving the efficiency and accuracy of member management. The system will streamline the enrollment processes for Bad River Band while ensuring sensitive data is securely accessibly by other designated departments. In addition to managing standard member information, their enrollment department will customize the system to track tribal license plates, a unique feature that demonstrates the flexibility of the platform.

The Client Portal offers secure, asynchronous information exchange, allowing members to check the status of their enrollment, upload required documentation, and receive updates all online. Meanwhile, staff can communicate more efficiently with members, address inquiries promptly, and reduce manual paperwork processing.

Implementation Objectives:

The implementation of RiteTrack will modernize the Bad River Band’s Enrollment Department by replacing an outdated, homegrown database with a robust, centralized system that automates and digitizes enrollment processes. Through the conversion of legacy data to the new platform, the Tribe aims to enhance data accuracy, reduce manual errors, and mitigate the risk of information loss. This advanced system will also facilitate secure, role-based data sharing to improve communication and collaboration across departments. Additionally, the integration of the Client Portal will empower tribe members to engage more directly with the enrollment process, offering a user-friendly, online solution for submitting documents and tracking the progress of their enrollment. Ultimately, this transition is expected to streamline operations, increase staff productivity, and elevate service to tribal members, ensuring enrollment processes are both efficient and secure.

Key Features and Benefits:

• Web-based Client Portal: Provides a convenient, asynchronous platform for tribal members to interact with the Enrollment Department and submit necessary documents from anywhere.
• Role-Based Security: Ensures that only authorized staff can access sensitive member information, supporting interdepartmental communication without compromising data security.
• Customizable Enrollment Module: Allows for the addition of unique features such as license plate tracking, catering to the specific needs of the Tribe.
• Data Integrity: Minimizes the risks of outdated or duplicate data, lost paper files, and miscommunication through centralized data management.
• Improved Efficiency: Streamlines the entire enrollment process, freeing up staff time and allowing for faster processing of member information.

The implementation of RiteTrack in the Bad River Band of Lake Superior Chippewa Tribe’s Enrollment Department marks a significant step towards modernization and operational efficiency. With customized features and secure, web-based capabilities, RiteTrack will empower both staff and tribal members by ensuring smoother enrollment processes and better access to critical information. This partnership underscores the Tribe’s commitment to leveraging technology to enhance its services and streamline operations for its members.

Handel currently serves over 60 Tribes across Indian Country and in nearly every tribal department. With the experience and expertise Handel offers, RiteTrack is the trusted data management software solution that Tribal Enrollment departments rely on.