Technology Archives - Page 3 of 5 - Handel Information Technologies

Message to our customers regarding COVID-19

March 16, 2020/in Handel News, Juvenile Justice, News, Technology, Tribal Government /by Josh Becker

Greetings,

We want all customer and partners to know that we are here to support you during the current COVID-19 pandemic. In times like these RiteTrack becomes ever more important for our customers. We have already heard from customers who have expressed that RiteTrack allows them to work remotely without disrupting services to their clients. As of this writing, there are only three confirmed cases of coronavirus in the State of Wyoming and it is about 300 miles from our office here in Laramie, and all Handel employees in Wyoming are still working from our corporate office. In the event that there is a need for quarantine, all employees are set up to work uninterrupted from home. We remain confident that this pandemic will have little to no impact on our ability to service our customers.

For both our existing and prospective clients, we want to stress the importance of handling this challenging situation with as little disruption as possible to the services that you provide. We know your clients are your number one priority and want to help in anyway possible. We are happy that RiteTrack can help facilitate uninterrupted communication and service delivery. If there is anything you need from us during this time please do not hesitate to contact us. We are here for you. Whether you need more temporary licenses for remote users, help with streamlining processes, or just have questions; please do not hesitate to reach out.

We are all aware of the significant challenges facing so many globally right now. We are also confident that we will all come out stronger when this is over. We are proud to be your software vendor in these difficult times.

Sincerely,

Josh Becker

CEO

Pie chart with Tribal Departments and Person Image in Single Database

WE CARE Program Model Webcast

February 14, 2020/in Adoption, Adult Protective Services, Child Protective Services, Domestic Violence, Employment and Training, Enrollment, Foster Care, Indian Child Welfare, TANF Reporting, Technology, Tribal Court, Tribal Government, Tribal TANF, Tribal Treatment Services /by Tracey Rosenlund

If you were unable to attend the demo of the RiteTrack system used to support the WE CARE Program, you can register to view the recording here.

During this webcast we examined the White Earth Nation Coordination, Assessment, Resource and Education (WE CARE) case management model which has received national attention for its innovative approach to service delivery in the wraparound program.

Using community outreach, the White Earth Nation discovered that members were unaware of many of the programs and services that were available to members, and when they did access services, members were often confused or overwhelmed by the lack of collaboration between programs.

Next, the White Earth Nation developed the WE CARE Program to ensure that programs work together to provide wraparound services for the entire family.

WE CARE operates from a RiteTrack database system that provides an efficient and effective way to link families to the services they need.

The WE CARE model has been successful in reducing duplication of services, enabling better communication and coordination, and increasing referrals and utilization of services and resources.

RiteTrack supports the goals of the WE CARE program by enabling assessment, collaboration, plan development, and outcome tracking for the White Earth Nation.

Register to watch the recording here.

Engaging Membership with Technology Recording

December 10, 2019/in Adoption, Adult Protective Services, Child Protective Services, Domestic Violence, Employment and Training, Enrollment, Foster Care, Indian Child Welfare, TANF Reporting, Technology, Tribal Court, Tribal Government, Tribal TANF, Tribal Treatment Services /by Tracey Rosenlund

You can catch an encore recording of this popular webcast and conference presentation. Register to watch here.

Tribal offices often use technology to track and manage member data and services. This same technology can evolve to interact with members.

Some Tribes are using innovative technology solutions to communicate relevant information to members about available services, service application statuses, and current case standings.

Recently creative Tribes have influenced how implemented software can be extended to communicate and engage members and clients.

If technology can be an essential tool for tribal employees, it also can include the ability for members to access and review the statuses and outcomes of their cases.

Using software to manage member services brings many benefits to Tribal staff and enables their work to be more effective and efficient. It also minimizes physical files and paperwork, and makes it possible to eliminate paper almost entirely. For example, instead of scanning in a hardcopy of an application for membership or services, the member could fill out the application online. Additionally, rather than mailing members notices when their reimbursement claims are approved, emails could notify them immediately.

As we reveal the benefits that result from better member and client engagement, we also reveal some challenges that change often brings. We will discuss how Tribes addressed and overcame these common challenges. For example, security can be a concern, but there are ways to ensure that certain information is accessible only to certain users.

Register here for access to the recording.

Yurok Tribe Names RiteTrack as Supporting Piece in Grant Award

May 3, 2019/in Child Protective Services, Domestic Violence, Foster Care, Indian Child Welfare, News, Technology, Tribal Court, Tribal Government, Tribal TANF, Tribal Treatment Services /by Tracey Rosenlund

The Yurok Tribe was awarded a portion of the FY 2018 Enhancing Community Responses to the Opioid Crisis grant. This is a grant intended to provide additional support for the youngest members of their community who are affected by the opioid crisis with a program that will use evidence-based and culturally appropriate tactics. In this grant submission they identify their integrated RiteTrack database system as integral to managing data from multiple departments involved in these cases which they will use to create a feedback system for continued assessment. The programs/departments included on this system are:

Tribal/local superior courts
Law enforcement
Indian Child Welfare (ICW) services
Child protective services (CPS)
Temporary Assistance for Needy Families (TANF)
The schools

We are honored to partner with the Yurok Tribe on this initiative to improve the lives of some of their most vulnerable citizens.

Read here for additional information about Yurok’s award and program here.

Performance-based Standards & RiteTrack Partner to Improve Data Entry for PbS customers

April 17, 2019/in JDAI, Juvenile Detention, Juvenile Facilities, Juvenile Justice, News, PREA, Technology /by Tracey Rosenlund

Juvenile facilities across the country have opted to work with Performance-based Standards to assist with monitoring confinement conditions in treatment services and residential facilities using national standards and performance outcomes.

PbS is a data-driven improvement model grounded in research that holds juvenile justice agencies, facilities and residential care providers to the highest standards for operations, programs and services.

Twice a year juvenile facilities compile data from day-to-day case management (including incident reports) and enter it into the PbS program interface. The PbS system then analyzes the data to assess whether the facility is meeting performance outcomes and uses this data to create summary reports. These analyses are used to create improvement plans and direct needed reforms in a facility.

Often during the months of April and October, many facilities who partner with PbS for this valuable service struggle with the time it takes for staff to perform daily responsibilities and reenter collected data into the PbS system.

However, in 2017 Handel met PbS at the Michigan Juvenile Detention Association (MJDA) Conference. Both of us saw the potential of a partnership between our two organizations. Over the next few months, we created a RiteTrack module that enables the PbS analysis system to integrate directly with RiteTrack’s case management and reporting solution which eliminates the duplicate data entry staff had to complete for the required reporting periods.

This RiteTrack and PbS integration enables juvenile detention and juvenile justice organizations’ staff to enter daily documentation into one case management system, RiteTrack—which also produces user friendly and reporting for other facility needs—while the integration module imports the required information directly into PbS’s system for the bi-annual reporting periods.

RiteTrack’s juvenile justice module captures required information like incident reports for PbS reporting. Because of the aligned data capture in the systems, information documented in RiteTrack is submitted to PbS through the one-of-a-kind integration module and eliminates duplicate data entry—saving detention staff and administration valuable time.

Contact us if you would like more information on the PbS and RiteTrack integration module or RiteTrack’s solution for juvenile justice and detention facilities.

Breaking Down Barriers by Integrating Tribal Program Data Webcast Recording

February 18, 2019/in Adoption, Adult Protective Services, Child Protective Services, Domestic Violence, Employment and Training, Enrollment, Foster Care, Indian Child Welfare, TANF Reporting, Technology, Tribal Court, Tribal Government, Tribal Treatment Services /by Tracey Rosenlund

Integrating tribal program data makes it possible to break down barriers to staff efficiency and the barriers to providing services.

If you were unable to attend the webcast, Breaking Down Barriers by Integrating Tribal Program Data, when it was originally held, you can register through this link to access the recording.

Our host examined the White Earth Nation’s integrated model known as WE CARE in this webcast. He also explored and defined data silos. These systems that store data without integrating it with other departments produce duplicate efforts and the information stored may be out of date as well.

At Handel, we work with many Tribes who have adopted initiatives to implement integrated software solutions and eliminate data silos between programs. These initiatives can feel daunting or even overwhelming, but the benefits are well worth the effort.

During this session you can gain knowledge of probable benefits, best practices, potential challenges, and real-world examples of successfully integrated systems and elimination of data silos.

Register here

Email or call us if you have more questions or would like to schedule a demo of specific modules.

Stop! Hey, What’s that Sound? Everyone Look What’s Going Down Recording Available

September 24, 2018/in Adoption, Adult Protective Services, Child Protective Services, Domestic Violence, Employment and Training, Foster Care, Indian Child Welfare, TANF Reporting, Technology, Tribal Government, Tribal TANF, Tribal Treatment Services /by Tracey Rosenlund

How do you communicate your mission and foster support for your goals with the various stakeholders in your community?

While marketing is usually thought of in a business sense, the principles of marketing can also be applied to outreach for social services.

When letting your clients know about your services, it’s referred to as community outreach. What does your social service programs outreach look like?

If you missed our discussion on best practices for community outreach, you can watch a recording here.

During this session we looked at what information and services you are communicating with your outreach, how to promote those within different levels of a community, where it is most likely to reach your target audience, and the potential cost to your clients.

We also:

Examined the concepts involved in creating a great organization
Learned how to use principles of marketing for your outreach
Explored methods of outreach including print, electronic and events
Defined your audiences and potential costs to your services
Discussed how to measure your outreach efforts

We also looked at real-world examples of successful service marketing in Indian Country.

Click here to watch the recording

Recording Available for Webcast on How Tribal TANF Programs can Best Measure Outcomes

August 22, 2018/in TANF Reporting, Technology, Tribal Government, Tribal TANF /by Tracey Rosenlund

Measuring outcomes and not only efforts is becoming more important than ever.

With a possible change to the current TANF laws through the proposed Jobs and Opportunities with Benefits and Services (JOBS) for Success Act, is your TANF program prepared to report on the potential future outcome requirements?

If you missed this webcast, click here for the session recording where we highlight RiteTrack functionality that tracks and reports on the current TANF purpose areas and indicators as well as how the system is poised to report on the potential pending changes.

By viewing the recording you will see how RiteTrack allows you to measure:
• Employment attained/retained
• Wage increases
• Education gained
• Marriage and Pregnancy Rates composition
(e.g., pregnancies, single-parent, etc.)
• Client demographics over time

As federal requirements begin shifting more focus towards reporting on outcomes along with aid and assistance, it is critical that your tribal TANF program can produce this information.

The RiteTrack Tribal TANF module can unlock the full potential stored in the information of the program. Join us to see a comprehensive system that already includes tracking and reporting to address upcoming changes at the federal level.

Register to watch the recording here

Reducing Disproportionate Minority Contact Webinar Recording Available

May 17, 2018/in Juvenile Facilities, Juvenile Justice, Technology /by Tracey Rosenlund

If you were unable to attend the webcast about utilizing data collection to improve disproportionate minority contact (DMC) outcomes, you can register to watch the recording here.

DMC is an initiative that focuses on reducing the disproportionate arrests of minority youth having contact with the juvenile justice system.

The DMC standards address all areas of from first point-of-contact or first arrest through the continuum of juvenile justice to detention. This webinar will discuss contributing factors (including attitudes and beliefs) for DMC issues within communities.

But it leaves the question how can juvenile programs and facilities better address the issues?

One way is with reliable and consistent data collection.

After we review the DMC initiative, we share with you a software system that was developed specifically to track key data points for DMC needs including:

Race
Ethnicity
Offense
Gender
Geography (by zip code)

Register here to see how data collection, comprehensive reporting, and community collaboration are essential to developing a comprehensive plan of action to address DMC issues.

RiteTrack operates as the single point-of-entry and creates the first point-of-contact documentation, that can be used by alternative reporting centers, probation organizations, and juvenile detention facilities. Help shift the environment in your program by actively monitoring the standards and using that to create a plan of action to reduce DMC throughout your organization.

If you’d like to schedule a demonstration of RiteTrack, you can email Steve Koenig.

Handel’s Vice President to Facilitate Workshops at NICWA’s 36th Annual Conference

February 15, 2018/in Adoption, Adult Protective Services, Child Protective Services, Domestic Violence, Employment and Training, Foster Care, Handel News, Indian Child Welfare, News, TANF Reporting, Technology, Training, Tribal Government, Tribal TANF /by Tracey Rosenlund

Handel’s Vice President of Sales was selected to speak at the National Indian Child Welfare Association (NICWA) 36^th Annual Protecting Our Children National American Indian Conference on Child Abuse and Neglect. This marks the fifth time Casey Bader was chosen to facilitate workshops at NICWA’s annual conference.

His session, “Stop! Hey, What’s that Sound? Everybody Look What’s Going Down,” will examine how to effectively share information about tribal social service programs. Many Tribes have invested in programs to improve services and outcomes, and during this session attendees will see how to get that message out to clients and members after the internal work has been completed. He will highlight principles of marketing and how to apply those principles to Indian Child Welfare, Protective Services, and Foster Care Programs.

Casey Bader has presented at numerous conferences previously including:

2017, 2015, 2014, and 2013 NICWA’s National American Indian Conferences on Child Abuse and Neglect
2017 and 2016 National Indian and Native American Employment and Training Conference (NINAETC)
2017 WIOA Employment and Training Conference
2015 National Tribal Child Support Association Conference
2013 and 2012 United South and Eastern Tribes (USET) Annual Meetings
2013 and 2012 TribalNet Conferences
2013 Affiliated Tribes of Northwest Indians (ATNI) Convention

Casey has over 15 years of experience identifying barriers to evaluating and implementing complex software solutions for social service organizations. Past conference workshop topics have included engaging membership through technology, the White Earth Nation WE CARE service delivery model, and best practices for enterprise-wide software implementations.

Looking for a speaker on topics of Tribes and technology? Casey is available to present at conferences or trainings on a wide variety of topics including program and data integration, enterprise-wide software implementations, systems-of-care, case management models, social services marketing, and digital security and compliance, among others.