Analyzing and Reporting on Tribal Program Data
If you didn’t have a chance to catch the webcast live, you can register to view a recording here.
In today’s world we have more data available to than ever before. Yet, few organizations truly understand how to harness this data and turn it into information and knowledge. During this webcast, we will define and explore how data analytics transforms data into meaningful information. We will also examine how Continuous Quality Improvement (CQI) can be applied to inform and improve services for families and children.
We examined the increase in the amount of data being stored over the last decades and the trajectory of the rise of data in our lives today. Even with data all around us it may not be collected accurately or in a consistent manner. Analytics and CQI depend upon quality data, and it is essential that leadership supports the collection and use of data with a sense of purpose and a vision of goals and benchmarks to measure. We will discuss reporting and information systems which may be used to collect data, as well as other sources of information available from Federal and State governments.
So how can Tribes make use of this practical information?

Using analytics changes this abundance of data into digestible information that can be used for many meaningful purposes. Comparative spreadsheets with raw data are one of the simplest ways of modeling data. Taking raw data and creating charts and graphs to provide useful visual methods of viewing and analyzing data and can be achieved with commonly used programs.
During this part of the process is where you create descriptive information using the data, then predictive intelligence, which leads to prescriptive knowledge that can be used to inform decisions and changes to improve services and outcomes. The philosophy of Continuous Quality Improvement (CQI) can be used to both ensure that data is accurately and consistently collected and as a method to analyze and react to the data. We will review in detail the cycle of CQI.
Register to watch here and email or call us with any questions.
Yurok Tribe Names RiteTrack as Supporting Piece in Grant Award
The Yurok Tribe was awarded a portion of the FY 2018 Enhancing Community Responses to the Opioid Crisis grant. This is a grant intended to provide additional support for the youngest members of their community who are affected by the opioid crisis with a program that will use evidence-based and culturally appropriate tactics. In this grant submission they identify their integrated RiteTrack database system as integral to managing data from multiple departments involved in these cases which they will use to create a feedback system for continued assessment. The programs/departments included on this system are:
- Tribal/local superior courts
- Law enforcement
- Indian Child Welfare (ICW) services
- Child protective services (CPS)
- Temporary Assistance for Needy Families (TANF)
- The schools
We are honored to partner with the Yurok Tribe on this initiative to improve the lives of some of their most vulnerable citizens.
Read here for additional information about Yurok’s award and program here.

Tribal Enrollment and Membership Management Software
The RiteTrack Enrollment Module provides a web-based, secure means of managing and reporting on the demographics and enrollment statistics of your citizens. From blood quantum calculations to tribal ID cards, RiteTrack manages tribal enrollment from start to determination and beyond.
During this webcast we reviewed:
- Demographics and Contact Information
- Family Tree Diagram
- Enrollment Process and Automatic Calculations
- Tribal ID Cards and CDIB
- Demographic Reporting

The customizable platform and unrivaled customer support are certain to benefit any Tribe’s Enrollment Department with its powerful functionality, intuitive interface, and project management availability.
This module also serves as the foundation for other tribal services.
Register to watch today and email or call us if you have any questions or would like further information.
Handel’s Vice President to Facilitate Workshops at NICWA’s 36th Annual Conference
Handel’s Vice President of Sales was selected to speak at the National Indian Child Welfare Association (NICWA) 36th Annual Protecting Our Children National American Indian Conference on Child Abuse and Neglect. This marks the fifth time Casey Bader was chosen to facilitate workshops at NICWA’s annual conference.
His session, “Stop! Hey, What’s that Sound? Everybody Look What’s Going Down,” will examine how to effectively share information about tribal social service programs. Many Tribes have invested in programs to improve services and outcomes, and during this session attendees will see how to get that message out to clients and members after the internal work has been completed. He will highlight principles of marketing and how to apply those principles to Indian Child Welfare, Protective Services, and Foster Care Programs.
Casey Bader has presented at numerous conferences previously including:
- 2017, 2015, 2014, and 2013 NICWA’s National American Indian Conferences on Child Abuse and Neglect
- 2017 and 2016 National Indian and Native American Employment and Training Conference (NINAETC)
- 2017 WIOA Employment and Training Conference
- 2015 National Tribal Child Support Association Conference
- 2013 and 2012 United South and Eastern Tribes (USET) Annual Meetings
- 2013 and 2012 TribalNet Conferences
- 2013 Affiliated Tribes of Northwest Indians (ATNI) Convention
Casey has over 15 years of experience identifying barriers to evaluating and implementing complex software solutions for social service organizations. Past conference workshop topics have included engaging membership through technology, the White Earth Nation WE CARE service delivery model, and best practices for enterprise-wide software implementations.
Looking for a speaker on topics of Tribes and technology? Casey is available to present at conferences or trainings on a wide variety of topics including program and data integration, enterprise-wide software implementations, systems-of-care, case management models, social services marketing, and digital security and compliance, among others.
Handel Vice President to Present at NICWA’s 35th Annual Conference
Handel’s Vice President of Sales was selected to speak at this year’s National Indian Child Welfare Association (NICWA) 35th Annual Protecting Our Children National American Indian Conference on Child Abuse and Neglect. Casey Bader will present to conference attendees on “Promoting Your Program—Marketing for Tribal Social Services.”
The presentation will focus on principles of marketing and applying those principles to tribal social services, avenues for promoting services, identifying the appropriate audience, evaluating promotion efforts, and creating a marketing plan for promoting services.
This year’s NICWA Conference workshop will explore how a common business tactic can be applied to highlight tribal social services for members, clients, volunteers, and funding sources and nonprofits. Participants will have the opportunity to develop a marketing template that they can take back and adjust to fit their Tribe’s needs.
Vice President Casey Bader has presented at numerous conferences including:
- 2016 National Indian and Native American Employment and Training Conference (NINAETC)
- 2013, 2014, and 2015 NICWA’s National American Indian Conferences on Child Abuse and Neglect
- 2015 National Tribal Child Support Association Conference (NTCSA)
- 2012 and 2013 United South and Eastern Tribes (USET) Annual Meetings
- 2012 and 2013 TribalNet Conferences
- 2013 Affiliated Tribes of Northwest Indians (ATNI) Convention
Casey has over 15 years of experience identifying barriers to evaluating and implementing complex software solutions for social service organizations. Past conference workshop topics have included engaging membership through technology, the White Earth Nation WE CARE service delivery model, and best practices for enterprise-wide software implementations.
Looking for a speaker on topics of Tribes and technology? Casey is available to present at conferences or trainings on a wide variety of topics including enterprise-wide software implementations, systems-of-care, case management models, and integrating data, among others.
White Earth Nation WE CARE system of care model run on RiteTrack
Since 2013 White Earth Nation has transferred human service cases for tribal members and their families from delivery by Minnesota counties. In order to provide the best services the Tribe developed the White Earth Coordination, Assessment, Resource and Education (WE CARE) case management model. This system of care model is a client-focused, client-driven model that requires client input and involvement. WE CARE focuses on program collaboration and communication to develop and execute an interdisciplinary plan based on the goals that the client wants to work on. WE CARE utilizes RiteTrack to enable assessment, collaboration, plan development, and outcome tracking.
White Earth Coordination, Assessment, Resource and Education (WE CARE) is a coordinated and holistic case management approach seeking to assure the long-term well-being of children, families and communities. WE CARE’s goals are to
- decrease duplication while increasing access to services
- increase client referrals
- enhance access to resources for clients
- increase communication and coordination between tribal programs through innovative technology
A primary goal of WE CARE is for services to be client-driven, and success is defined by the client as well.
White Earth Nation recognized that while there were services available to clients, the administration of these services was often ineffective and inefficient. Programs did not communicate and services were not prioritized. Clients could be left feeling confused and overwhelmed, and while a program may claim “success,” the client did not feel successful. The WE CARE model seeks to enhance collaboration between tribal programs, non-tribal programs, community and family in order to address the physical, mental, spiritual and emotional needs of clients. WE CARE relies on client input to direct outcomes, define goals , and determine how success will be defined. The WE CARE Plan, developed with the client, may include services from Child Protection, Child Care/Early Childhood, Head Start, Employment, Education, Mental Health, Substance Abuse, and more.
WE CARE leverages RiteTrack in order to enable collaboration, communication and outcome reporting for this interdisciplinary approach. The process begins with the client signing a Universal Release giving permission allowing data entry of a Universal Intake form into the database system. The Universal Intake is completed in RiteTrack and automatic notifications are sent to programs which are identified as applicable to the needs of the client. These are delivered via secure email with a live link to the record in RiteTrack. Identified programs then individually call the client to offer services, which the client can accept or deny. Any program whose services the client accepts will become a part of the WE CARE team for that client. All team members sign a Legal Confidentiality Form defining responsibilities for sharing information about the client and plan. The WE CARE team and client then develop a WE CARE plan based upon the needs identified in the Universal Intake Form. This WE CARE plan is defined in RiteTrack and includes detailed views of goals, strategies, staff assistance, notes and assigned programs. The WE CARE plan is printed and shared with the client for review and sign-off on the goals and empowerment strategies developed. The plan is updated in RiteTrack throughout service provision and outcomes are tracked. Information reported from the system is then used for federal and state grants as well as communication of outcomes to Tribal Council and the community.
The WE CARE model was developed by a specially chosen development team that created the process and model. Included in this development was the creation of a Universal Intake form, confidentiality form, and WE CARE plan. Additionally, an educational curriculum for staff regarding WE CARE was created to ensure the model was understood and administered effectively. The development team proposed recommendations for the WE CARE Advisory Board, an entity that works to support the program for both staff and clients. Then a public relations campaign was initiated to inform the White Earth Nation about WE CARE and the services it offered. Because of comprehensive and thoughtful planning, the WE CARE model was given the best chance for a successful implementation.
A WE CARE Advisory Board was established based on the Development Team’s recommendations to support and strengthen case management teams. The Advisory Board is comprised of division managers, not WE CARE team staff, and represents WE CARE on several fronts. It acts as a liaison with WE CARE clients and other constituents using this communication to monitor and strengthen services provided.It also provides feedback to Tribal Council and ensure adequate financial resources to support the program.
Through thoughtful, interdisciplinary planning, careful execution and comprehensive support, the WE CARE program has become an exceptional model for comprehensive service delivery to children and families in Indian Country. The WE CARE model uses best practices and collaboration between programs and clients to ensure the best outcomes. The program has developed innovative ways of utilizing technology to enhance collaboration, communication and reporting and to safeguard funding while providing sustainability for the program.
Jennifer Stevens, RN, PHN, White Earth Nation Home Health Agency Manager and Casey Bader, Vice President at Handel IT, will be presenting on the WE CARE model at the upcoming NICWA Conference, April 19 – 22, in Portland, OR.
Handel IT and White Earth Nation chosen to present at NICWA Conference
The National Indian Child Welfare Association (NICWA) has selected Handel IT to present at its 33rd Annual Protecting Our Children National American Indian Conference on Child Abuse and Neglect which is taking place from April 19-22, 2015 in Portland, Oregon. Handel is presenting with the White Earth Nation on the White Earth Coordination, Assessment, Resource, and Education (WE CARE) case management model.
This innovative system-of-care model is client-focused, client-driven and requires client input and involvement throughout service delivery. WE CARE focuses on program collaboration and communication to develop and execute an interdisciplinary plan based on the goals that the client identifies. RiteTrack is used by WE CARE to enable assessment, collaboration, plan development and outcome tracking. Through thoughtful, interdisciplinary planning, careful execution and comprehensive support, the WE CARE program has become an exceptional model for comprehensive service delivery to children and families in Indian Country.
The White Earth Nation WE CARE Model presentation will be from 3:30 – 5:00 p.m. on Tuesday, April 21st. If you will be attending the conference, please attend this presentation. Handel is proud to continue to be involved in the important discussions concerning Indian Child Welfare with NICWA. This is the fourth year Handel has presented on innovative uses of technology in Indian Country for child and family services.