Modernize Tribal Services with the RiteTrack Member Portal
by Casey Bader
Technology permeates and improves all of our lives. Convenience is the name of the game for today’s consumers with more and more interactions and processes becoming automated. This extends to Indian Country too, where members expect the same from their Tribal organizations. Handel Information Technologies developed the RiteTrack Client Portal to meet these expectations, allowing members and applicants to securely access contact information, enrollment status, financial assistance, and more. The member portal empowers staff members to be more efficient as they can look up information and access forms on the portal instead of contacting each department individually. Staff may still provide personal service in the member portal through the two-way messaging capabilities.
RiteTrack’s Client Portal enables Tribes to modernize their communication with members and communities. The portal allows individual members to upload applications, view current contact information and documents, and view program status. Additionally, public users can view information about upcoming events and hearings, and download applications and forms. In addition, members have direct messaging communications with tribal offices with two-way messaging capabilities. With the ability to be integrated with any of our standard modules (as well as to be customized to fit your tribe’s specific needs), the Client Portal is ideal to enhance efficiency and achieve growth in any Tribe.
RiteTrack Client Portal Person Contact Information
RiteTrack Client Portal In Action
Enrollment
For Enrollment departments, the portal provides an intuitive interface for applicants and enrolled members to view and submit information online, minimizing calls and office visits. Handel’s Client Portal allows applicants and members to review their current and past enrollment status. Furthermore, it enables users to verify their contact information and upload necessary forms (such as change of address forms) directly for the department’s review.
RiteTrack Client Portal Associated Enrollment Status
RiteTrack Client Portal Associated Claims
Financial Services and TANF
The Client Portal streamlines applications for services and tracks the processing status of current claims. Members can review the services for which they are eligible, upload applications, and monitor their total service usage. Staff are saved time from having to answer queries about services and can spend more time managing services and cases.
Tribal Court
Users associated with Tribal Court can access summary information about cases, hearings, and legal actions, ensuring they stay informed and up-to-date. For the community at large, the Public Calendar can publish dockets and other court activities. RiteTrack can also send reminders and notifications about upcoming hearings and overdue conditions, simplifying the court’s communication with members.
RiteTrack Client Portal Associated Court Cases
Standard Features
RiteTrack Client Portal Messages Functionality displayed on both the RiteTrack system (laptop) and Portal interface (mobile).
Documents and Messages
The RiteTrack Portal enhances member and community communication by facilitating direct, two-way messaging between tribal/department staff and portal users. Both staff and users can upload and download documents and exchange messages through the RiteTrack system (staff) and portal interface (users). The RiteTrack dashboard highlights unviewed portal messages for staff and documents once messages and uploads are addressed.
Public Calendar
The Public Calendar can display any events scheduled in RiteTrack to users. Like the functionality in Microsoft Outlook, court dockets can be posted and viewed as a calendar or list of hearings over any period. Community events, trainings, and classes can also be displayed on the Public Calendar with time and other summary information about the event. Users can even add the calendar to their Google, Apple, or Outlook calendars to stay current on all their subscribed tribal happenings.
RiteTrack Client Portal Calendar Functionality
RiteTrack Client Portal Public News Feed
News Feed
The News Feed in the Client Portal gives the public access to view tribal news and events. This eliminates the need for mailed notices and newsletters by allowing all content to be accessed online. Tribal members can receive notifications via email or text about tribal news or an upcoming event.
Council History
Tribes are able to share information about current Council members so the community knows who is representing them. Council information includes photo, dates of services, and a custom biography.
RiteTrack Client Portal Council History Record
By leveraging the RiteTrack Client Portal, Tribal organizations can enhance service delivery, streamline communication, and provide a modern, user-friendly experience for their members and applicants. Contact Handel Information Technologies to explore how the RiteTrack Client Portal can work for your Tribe.
