Multi-County Juvenile Detention Center Upgrades to RiteTrack for Facility Management

The Multi County Juvenile Detention Center (MCJDC), in Lancaster Ohio, is a 48-bed facility that went live with RiteTrack in 2018. Multi County was using an old detention management system primarily for intake. Their old system could not manage incident reports, room confinement calculations or youth personal property. This system also didn’t allow for data collection or reporting capabilities, and the facility relied on paper documentation and Excel spreadsheets to supplement it and help run the organization.  

Register to watch the case study recording where you can hear the director and assistant director of MCJDC discuss their experiences with implementing and using RiteTrack as their case management and reporting database system.

You may be able to relate to the Director of the MCJDC, Dana Moore, who said in the past if she wanted medical information on a youth or to see if a social worker met with a youth that she would have to ask the staff. Now with RiteTrack all Director Moore must do is open the youth’s file in RiteTrack, and all the information on a youth is stored in one easily accessible location. Moore can see how many incident reports she had, the type of incident reports, along with demographic data on the youth at the facility.  

Director Moore also reported that staff is more engaged with the youth. The staff feel more empowered in their interactions as they have access to information on youth. MCJDC employees also report that the RiteTrack system is easy to use, and they can locate information quickly. Dana and the MCJDC staff report that intakes are completed in less than half the time it took previously which enables staff to have more time to provide service to the youth.  

Handel worked closely with MCJDC to customize reports that provide Moore with up-to-the-minute data on what’s occurring in the facility as well as summarizing the previous day’s events involving the youth. Director Moore is now able to utilize a case management and facility management system that meets the requirements of the State of Ohio and facilitates real-time data collection. Required annual reports often took days to compile but are now completed within a few moments drawing from the data entered daily into RiteTrack. These reports can be exported to Excel or PDF formats as well. Exporting to these formats from RiteTrack is standard functionality.   

One of the biggest differences Director Moore sees between the previous solutions and RiteTrack is the support provided by Handel. “With the old vendor there could be days of e-mailing back and forth before we could get an answer,” but with Handel she said “I always get an immediate response with we call even on evenings or weekends. It doesn’t matter because the project manager was always there for us.”

For more information about RiteTrack or to schedule a demonstration click here.